WARNING !!!!! Sky charging for 18185 calls

**Phil & Malee** · 1st Mar 2011, 14:56

I have just been Invoiced by Sky for 2 International calls to Thailand totalling £85 and I have un invoiced calls totalling another £30. I have called Sky and they told me that If 18185 reject the call It would be redirected by Sky without the 18185 prefix and duly charged by Sky. This has also happened to one of our friends. Has this happened to any of you.

I have put an International call bar on Sky calls and have just tested it and seems to be working ok.

Any advice on claiming for these calls from Sky would be greatly appreciated.

Regards

Phil

**Gary & Nok** · 1st Mar 2011, 18:27

Can't help about the claiming but to avoid anything like that (we are with Sky) we use Localphone and have got local numbers to call so it goes on the free minutes. Re-dial after 1 hour mind or it will cost.

**Wolfy** · 1st Mar 2011, 19:13

I use 18185 but I'm one of the few with a BT landline. If I get problems I speak to a nice person in islamabad to sort it out. Luckily I've had no problems with 18185.

Not sure what you mean, you have dialled 18185 first then 0066 (8 ?) And the number. Sometimes I don't get through at first but I hang on and it goes into redial mode and then get through (sometimes) - if I don't I just start again.

**lamai** · 1st Jan 2012, 12:50

I've just bought a SKYPE top up voucher from Sainsbury's. I then redeemed my voucher with Skype only to find out that I have lost £1.30 without making a call.

. .. I have been trying to find the telephone number to call SKYPE, but so far I am having no luck.

If there is anyone who knows the phone number for SKYPE, then can you please let me know.

Cheers

**KhunIanB-UK** · 1st Jan 2012, 13:18

Incredibly Skype don't offer a telephone support service, "Customer Support" can be found through this page...
https://support.skype.com/en-gb/faq/...stomer-Service

**ian1208** · 1st Jan 2012, 13:46

Is the £1.30 not VAT (or 1 off charge) that is deducted as soon as you activate the voucher/code? Look in your 'account' box.

**richardb** · 4th Jan 2012, 12:07

Originally Posted by Wolfy

I use 18185 but I'm one of the few with a BT landline. If I get problems I speak to a nice person in islamabad to sort it out. Luckily I've had no problems with 18185.

Ditto 18185 via BT works very well and saves us a fortune.

Richard

**lamai** · 4th Jan 2012, 12:21

Originally Posted by ian1208

Is the £1.30 not VAT (or 1 off charge) that is deducted as soon as you activate the voucher/code? Look in your 'account' box.

I bought a SKYPE voucher through Sainsbury's and on the SKYPE website it doesn't say that " Skype will charge you an extra £1.30 for a top up voucher by visiting your local Sainsbury's )

**Wolfy** · 6th Jan 2012, 07:36

I tried to call Mai the other day via 18185 and couldn't get through so i tried 08448 612121 ("call charges are 1p per minute" said the recorded message)

Anyway just got my January BT Bill and noticed on there they have charged me 15p for my one attempt at using the above number. I was only on the phone for 30 seconds, as soon as i heard "for English please press 1, press 2 to leave a phone number" i hung up.

So, i wont be using that number again.

At least on 18185 there are no such "extra" charges.

**Linne** · 6th Jan 2012, 07:44

still using BT ?

**Wolfy** · 6th Jan 2012, 07:53

If i could get out of that bit too i would, it's a 12 month landline agreement. Once this runs out BT can stick their services where the sun dont shine.

**Linne** · 6th Jan 2012, 08:07

Plusnet are supposed to be much the same in respect of being able to use 18185. I always wait for the message stating the call cost and sometimes redial. Plusnet have a very short contract.

**lamai** · 6th Jan 2012, 11:22

Originally Posted by Linne

Plusnet are supposed to be much the same in respect of being able to use 18185. I always wait for the message stating the call cost and sometimes redial. Plusnet have a very short contract.

Correct me if I am wrong, but isn't Plusnet part of BT

**Tobias** · 6th Jan 2012, 12:47

I don't think so lamai, IIRC they are an unrelated recently plc'd company based in Sheffield.

**bifftastic** · 6th Jan 2012, 13:24

I think that they were bought by BT in 2007, they may well operate independently, but I think BT still own them.

**Frogster1953** · 6th Jan 2012, 16:33

This may shed some light on the "Who Owns Plusnet" question.... It says BT !!!

http://www.thinkbroadband.com/isp/plusnet.html

**John** · 6th Jan 2012, 17:33

I have called Sky and they told me that If 18185 reject the call It would be redirected by Sky without the 18185 prefix and duly charged by Sky.

My understanding, rightly or wrongly, is that the Sky telephone service do not allow dialaround codes such as 18185 ..... which is why I have steadfastedly refused to sign up to the Sky telephone service.

We have signed up to the CPS service of Superline, which charges just 2.5p per minute for calls to Thailand. So even if someone forgets to dial a dialaround code, just 2.5p per minute is not too bad.

**Linne** · 6th Jan 2012, 17:41

this also

http://www.computeractive.co.uk/pcw/...ovider-plusnet

**colin244** · 6th Jan 2012, 23:13

Lots of options these days but don't forget T-UK Telecom which although 4/5p pm supports this forum

colin 244

**Gary & Nok** · 7th Jan 2012, 11:38

Originally Posted by John

My understanding, rightly or wrongly, is that the Sky telephone service do not allow dialaround codes such as 18185 .....

You are correct John, they have not allowed this for some time now.

Much prefer SKY to BT and I still think LocalPhone is a great option as it can be used with my free SKY minutes and also my free minutes on my mobile.

LOS is 1p for landlines and 1.6p to mobiles.