Thailand-UK ประเทศไทย-สหราชอาณาจักร

Forums ฟอรั่มส์

Thanks Thanks:  4
Likes Likes:  0
Dislikes Dislikes:  0
Results 1 to 7 of 7
  1. #1
    Moderator Tobias's Avatar
    Join Date
    20 Jun 2003
    Location
    UK/USA
    Posts
    15,744
    Blog Entries
    44

    Default How to contact UK Visas Service in Thailand after application submitted or rejected

    If you need to contact the UK Visa and Immigration International Enquiry Service after you have submitted a visa application in Thailand for any of the following purposes:

    • a query about the status of a visa application
    • a question about an application already submitted
    • a query regarding an application after a decision has been made (approved or refused)
    • to provide feedback on your visa application
    • wish to make a complaint about the services provided by:
      · UK Visas and Immigration (UKVI);
      · UK Visa Application Centres (operated by VFS); or
      · International Enquiry Service (operated by HGS)


    you may now use the link below to make contact. The UK Visas and Immigration international enquiry service is provided by HGS UK on behalf of UK Visas and Immigration. HGS UK will endeavor to respond to any queries within one working day.

    The link to follow is:

    https://ukvi-international.faq-help.com/



    NOTE: Many thanks to ironryon for posting this link in his Joke Of The Day topic.
    Last edited by Tobias; 12th May 2015 at 14:56.
    Tobias - โทเบียส
    If you want to know where I am, follow me on my Thailand-UK Blog.

  2. #2
    Banned
    Join Date
    10 May 2014
    Posts
    356

    Default

    Has anyone received a positive response using this method? After submitting her Settlement Visa application my wife returned to the Visa Office in Bangkok (a 4 hour journey by road from her home) 4 days later to request an earlier UK entry date than the 4th September 2015 originally requested on her application. Now 4 weeks later we just found out that her Settlement Visa has been Issued but the date remains 4th September? This will potentially have serious consequences as the reason for requesting an earlier visa validity date was for her Dependant daughter accompanying her to enrol at her new UK Sixth Form College, the dates of which we never considered beforehand. You would think with 4 weeks prior notice The British Embassy in Bangkok would allow for this genuine mistake but no? Is there no arguing with these people? Is any complaint ever upheld?

  3. #3
    Rookie มือใหม่
    Join Date
    13 Jul 2015
    Posts
    5

    Default

    Has anyone received a positive response using this method?
    We were told that we would be contacted per phone when the 30 day entry visa was ready to pick up from Bangkok. After 3 weeks I wrote to them using this link, and providing all the information they needed ( BUT the character limit was very LIMITED). They wrote back the next day saying that we still needed to wait. We waited for another 2 weeks then they phoned from Bangkok and said the visa was ready. We picked the visa up - and it had already expired !!! We had to make another application and theydid not carry the cost or admit fault - even when I had the SMOKING GUN email from them telling us to wait.

    Cost us over £2800 in lost flights / travel / application / trips to Bangkok, extra rent etc.

  4. #4
    Moderator Tobias's Avatar
    Join Date
    20 Jun 2003
    Location
    UK/USA
    Posts
    15,744
    Blog Entries
    44

    Default

    Quote Originally Posted by Glorifindal View Post
    ... Cost us over £2800 in lost flights / travel / application / trips to Bangkok, extra rent etc.
    The Embassy and Home Office advice is very clear about this, do not book any flights until the visa is granted.
    Tobias - โทเบียส
    If you want to know where I am, follow me on my Thailand-UK Blog.

  5. #5
    Forum Dinosaur ไดโนเสาร์ Flip's Avatar
    Join Date
    14 Apr 2003
    Location
    Pateley Bridge, North Yorkshire/ Khao Yai, Korat
    Posts
    6,337

    Default

    To be fair Tobias, he hasn't said at what point he booked the flights - it could have been after they received the phone call saying the visa was ready.

  6. #6

    Default

    But if get a text, an email or a phone call you don't have a decision. The only way you know you have a visa is to check your passport or there is a refusal notice in the envelope. That is how it was unless things have changed since my wife's last visa.

  7. #7
    Forum Dinosaur ไดโนเสาร์ Flip's Avatar
    Join Date
    14 Apr 2003
    Location
    Pateley Bridge, North Yorkshire/ Khao Yai, Korat
    Posts
    6,337

    Default

    According to the poster, they were told the VISA was ready to collect - that would be enough for me. However, I have never known them actually say that, what they usually say is 'the passport is ready to collect'.

    What I don't understand is how they can make the applicant re-apply and pay for the pleasure. Surely handing over a passport with an expired visa is case enough for either a free application or a refund? Especially when he has e-mail evidence to back it up.

    What's yer legal take on this 'me lud'?

Similar Threads

  1. Replies: 21
    Last Post: 26th Jun 2014, 15:27
  2. Replies: 4
    Last Post: 5th Feb 2013, 22:34
  3. Replies: 72
    Last Post: 25th Oct 2010, 21:04
  4. Submitted application still no news
    By IPP in forum UK Visas
    Replies: 10
    Last Post: 4th Apr 2008, 17:36

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •