Hi all,

Tomorrow marks 60 working days since we applied for my 14 year old stepdaughters visa to join her mum in the UK.

Today we received an email informing us that the decision will not be made within the target time. The usual automated email.

Unfortunately, the processing of your application has not been straightforward and we will be unable to decide your application within our customer service targets. We are continuing to work on your application and aim to make a decision as soon as possible.

We will write to you again if there is any change to this. Please do not attend the Visa Application Centre until you have been advised that your application has been decided and that your passport is ready for collection.
I'm not too fussed as all I could know is that this is due to visa application demand.
Is there a time frame for after the 60 day window?
I was hoping she would have been here for my daughters 3rd birthday which she obviously won't be now.

We also haven't paid the IHS. We have a IHS reference number but the payment for this was 0.
My belief/hunch is that the website assumes that the parent has ILR and as such the child does not need to pay. We will wait for UKVI to request payment as they are a pain to contact.

Also, is it normal for UKVI to keep some of the documents?
I have pretty much got everything back minus the evidence we sent for my wife's contact with her daughter and a letter addressed to local council.

We also have received no contact i.e. phone call to wife/ her mum from UKVI

Just a FYI we sent the following stuff (Sorry for the list):

Applicant form and appendix 2
IHS surcharge receipt/ reference number
Letters addressed to UKVI from wife, me and her mum
Step daughter passport
Step daughter birth certificate (and translation)
Step daughter name change document (and translation)
Por Kor 14 (and translation)
Wife passport photocopy
Wife BRP photocopy
Step daughter and wife Thai ID card (and translation)
Marriage certificate (and translation)
Wife name change document (and translation)
Wife house book (and translation)
Wife's mums ID card, house book (and translation)
Step daughter Thai school document (and translation)
Our British daughters passport and birth certificate photocopies
Letter sent to local UK council requesting school space
A letter response received from local UK council
Tesco call logs showing calls made between wife, stepdaughter and her mum
Facebook, WhatsApp, Line screen grabs in Thai (ADVISED NOT TO TRANSLATE)
Western Union transactions print out
Plane ticket stubs from previous holidays together

My passport (photocopy)
Tenancy Agreement for house
Some photos of property
Brochure print out of house
Signed SU07 form
Employer letter confirming employment
Payslips for last 6 months and P60 2017-2018
Bank Statements past 6 months
Western Union Print outs (for sending money to support)
Council Tax letter and Water Bill addressed to me and wife