I'm hardly a defender of HA's, I question whether they still undertake the job they were originally set up for?
But Orange's post does demonstrate the difficulties they can have, when everyone else does as she suggests as well. So everyone's case is urgent, pressing and immediate.
I can just imagine how cynical the staff can become. With limited accommodation, how can all these cases be juggled, irrespective of their legal responsibilities?
Meanwhile, those not privvy to such advice with genuine need might just be patiently waiting in the queue, ignorant of what is going on around them.
And then you have those applicants who do provide false information to secure housing - a criminal offence by the way.
As ever, the fraudulent activities of a sizeable minority affect the needy and more attention should be spent dealing with that and fraud in the public housing stock in general -often linked to other frauds/criminal activity.
It won't happen. The conflict being the need for HA's/LA's to raise revenue (Govt. targets etc) against the zilch income they will get when trying to evict those that should be - often on benefits, which may have been stopped in the meantime - which can take about 6 months to achieve.
Easier to look the other way.
What a mess.